NHS Blood and Transplant

NHS Blood & Transplant employs over 5,000 people in over 200 locations across the UK. This  remarkable organisation provides a blood and transplantation service to the NHS, looking after blood  donation services in England and transplant services across the UK. This includes managing the  donation, storage and transplantation of blood, organs, tissues, bone marrow and stem cells, and  researching new treatments and processes.

Manufacturing operations have been transformed in recent years and manufacturing and testing sites  have been consolidated. A new, integrated supply chain approach has helped balance supply and  demand. This has led to an increase in productivity since 2008/09 of 75% in manufacturing and 98% in  testing.

This visit is being hosted at the manufacturing and processing centre in Colindale, London and it will provide  an insight into how this incredible organisation has developed and applied a programme of continuous  improvement within a diverse and highly complex organisation. NHS Blood & Transplant has a unique  role within the wider NHS of saving and improving lives through relationships and services delivered to  both volunteer donors and hospitals.

During the visit you will:

  • Understand the NHS Blood & Transplant Continuous Improvement journey that has been supported by lean principles.
  • See first-hand how processes have been improved in different settings of manufacturing, laboratory and support functions using continuous improvement principles
  • Understand how continuous improvement functions are responding to business needs and cultural challenges.
  • Understand how the organisation’s external partnerships and exchange forums contribute to the continuation and development of best practice

Visit in 60 seconds / Awards

Lean Principles … Continuous Improvement … Cultural challenges … External partnerships

Visit agenda

10.00 Arrival and Signing In

10.15 Welcome & Introductions

10.40 NHSBT Colindale – our Lean Journey

11.10 Virtual Reality – Vein to Vein

11:40 Tour of Manufacturing

12.30 Networking Lunch

13.15 Tour of Hospital Services

14:00 Overview of Cord Blood Bank

14.45 Q & A

15:15 Feedback session

SHINGO Forum Virtual Meet-Up

The Shingo Forum exists to encouraging the sharing of ideas and inspiration between organizations. This virtual networking group meets monthly and includes a guest speaker; interactive workshop and expert facilitation.

There is no cost to join, but to participate you need to have an interest in Continuous Improvement and Enterprise Excellence. If you are interested in registering for the Forum please do email info@shingoforum.org

Join Now

This monthly virtual forum will provide you with a chance to hear from Shingo Facilitators, Examiners and Award-Winners.

  • Benchmarking
  • Sharing ideas & Inspiration
  • Networking (in a fun way – no selling!)
  • Discounts to Best Practice Visits
  • Access to Webinar Recordings & Resources

Guest Speaker: Gwendolyn Galsworth, Author, Visual Workplace

Topic: Visual Thinking

Hosted By: John Quirke – Shingo Facilitator

SHINGO Forum Virtual Meet-Up

The Shingo Forum exists to encouraging the sharing of ideas and inspiration between organizations. This virtual networking group meets monthly and includes a guest speaker; interactive workshop and expert facilitation.

There is no cost to join, but to participate you need to have an interest in Continuous Improvement and Enterprise Excellence. If you are interested in registering for the Forum please do email info@shingoforum.org

Join Now

This monthly virtual forum will provide you with a chance to hear from Shingo Facilitators, Examiners and Award-Winners.

  • Benchmarking
  • Sharing ideas & Inspiration
  • Networking (in a fun way – no selling!)
  • Discounts to Best Practice Visits
  • Access to Webinar Recordings & Resources

Guest Speaker: TBC

Hosted By: John Quirke – Shingo Facilitator

SHINGO Forum Virtual Meet-Up

The Shingo Forum exists to encouraging the sharing of ideas and inspiration between organizations. This virtual networking group meets monthly and includes a guest speaker; interactive workshop and expert facilitation.

There is no cost to join, but to participate you need to have an interest in Continuous Improvement and Enterprise Excellence. If you are interested in registering for the Forum please do email info@shingoforum.org

Join Now

This monthly virtual forum will provide you with a chance to hear from Shingo Facilitators, Examiners and Award-Winners.

  • Benchmarking
  • Sharing ideas & Inspiration
  • Networking (in a fun way – no selling!)
  • Discounts to Best Practice Visits
  • Access to Webinar Recordings & Resources

Guest Speaker: Lacey Garner, US Modeling Leader, Circana

Hosted By: John Quirke – Shingo Facilitator

SHINGO Forum Virtual Meet-Up

The Shingo Forum exists to encouraging the sharing of ideas and inspiration between organizations. This virtual networking group meets monthly and includes a guest speaker; interactive workshop and expert facilitation.

There is no cost to join, but to participate you need to have an interest in Continuous Improvement and Enterprise Excellence. If you are interested in registering for the Forum please do email info@shingoforum.org

Join Now

This monthly virtual forum will provide you with a chance to hear from Shingo Facilitators, Examiners and Award-Winners.

  • Benchmarking
  • Sharing ideas & Inspiration
  • Networking (in a fun way – no selling!)
  • Discounts to Best Practice Visits
  • Access to Webinar Recordings & Resources

Guest Speaker: Gary Peterson, Executive Vice President, O.C. Tanner

Hosted By: John Quirke – Shingo Facilitator

SHINGO Forum Virtual Meet-Up

The Shingo Forum exists to encouraging the sharing of ideas and inspiration between organizations. This virtual networking group meets monthly and includes a guest speaker; interactive workshop and expert facilitation.

There is no cost to join, but to participate you need to have an interest in Continuous Improvement and Enterprise Excellence. If you are interested in registering for the Forum please do email info@shingoforum.org

Join Now

This monthly virtual forum will provide you with a chance to hear from Shingo Facilitators, Examiners and Award-Winners.

  • Benchmarking
  • Sharing ideas & Inspiration
  • Networking (in a fun way – no selling!)
  • Discounts to Best Practice Visits
  • Access to Webinar Recordings & Resources

Guest Speaker: Katie Anderson

Hosted By: John Quirke – Shingo Facilitator

SHINGO Forum Virtual Meet-Up

The Shingo Forum exists to encouraging the sharing of ideas and inspiration between organizations. This virtual networking group meets monthly and includes a guest speaker; interactive workshop and expert facilitation.

There is no cost to join, but to participate you need to have an interest in Continuous Improvement and Enterprise Excellence. If you are interested in registering for the Forum please do email info@shingoforum.org

Join Now

This monthly virtual forum will provide you with a chance to hear from Shingo Facilitators, Examiners and Award-Winners.

  • Benchmarking
  • Sharing ideas & Inspiration
  • Networking (in a fun way – no selling!)
  • Discounts to Best Practice Visits
  • Access to Webinar Recordings & Resources

Guest Speaker: Ken Snyder, Executive Director, Shingo Institute

Hosted By: John Quirke – Shingo Facilitator

Lean Forum Virtual Meet-Up

The Lean Forum exists to encourage the sharing of ideas on Best Practice, Continuous Improvement and lean through networking, visits and workshops.  We have groups in the Solent, Humber, West Midlands and South Wales but in this virtual world we are extending invites to companies across the UK & Ireland.

Guest Speaker: Gwendolyn Galsworth, Visual Management Expert, Author

Topic: Visual Management Clinic-Five Questions

The meeting will be delivered via Zoom.

Lean Forum Virtual Meet-Up

The Lean Forum exists to encourage the sharing of ideas on Best Practice, Continuous Improvement and lean through networking, visits and workshops.  We have groups in the Solent, Humber, West Midlands and South Wales but in this virtual world we are extending invites to companies across the UK & Ireland.

Guest Speaker: Gwendolyn Galsworth, Founder, Visual Thinking Inc

Topic: Speak to Lead – How to improve your communication Skills

The meeting will be delivered via Zoom.

Lean Forum Virtual Meet-Up

The Lean Forum exists to encourage the sharing of ideas on Best Practice, Continuous Improvement and lean through networking, visits and workshops.  We have groups in the Solent, Humber, West Midlands and South Wales but in this virtual world we are extending invites to companies across the UK & Ireland.

Guest Speaker: TBC

Topic: Building Trust & Psychological Safety in the workplace

The meeting will be delivered via Zoom.

Lean Forum Virtual Meet-Up

The Lean Forum exists to encourage the sharing of ideas on Best Practice, Continuous Improvement and lean through networking, visits and workshops.  We have groups in the Solent, Humber, West Midlands and South Wales but in this virtual world we are extending invites to companies across the UK & Ireland.

Guest Speaker: Steve McCarthy, Onward Commercial Ltd

Topic: Exploring the benefits of Inclusivity – how can we respect, support and leverage specific skill sets/strengths

The meeting will be delivered via Zoom.

Lean Forum Virtual Meet-Up

The Lean Forum exists to encourage the sharing of ideas on Best Practice, Continuous Improvement and lean through networking, visits and workshops.  We have groups in the Solent, Humber, West Midlands and South Wales but in this virtual world we are extending invites to companies across the UK & Ireland.

Guest Speaker: Steve McCarthy, Onward Commercial Ltd

Topic: How do we create more inclusive organisations that encompass the unique perspectives of all team members?

The meeting will be delivered via Zoom.

Lean Forum Virtual Meet-Up

The Lean Forum exists to encourage the sharing of ideas on Best Practice, Continuous Improvement and lean through networking, visits and workshops.  We have groups in the Solent, Humber, West Midlands and South Wales but in this virtual world we are extending invites to companies across the UK & Ireland.

Guest Speakers: Steve McCarthy, Rebecca Hoffman, Jess Meredith

Topic: Neurodiversity & Engagement – what we need to know?

The meeting will be delivered via Zoom.

Cummins (Huddersfield)

Cummins is the only manufacturer focused solely on medium-to heavy-duty diesel engine turbo technologies. For more than 60 years, they have delivered innovative, reliable turbocharger solutions for their customers.

Commercial diesel engines require advanced technologies that deliver efficiency and meet strict emissions requirements. Our fixed, wastegate, variable, two-stage, turbo-compounding and waste heat expander technologies were specifically developed to deliver higher efficiency and lower cost.

Today, Cummins Turbo Technologies engineers are actively developing state of the art solutions for the next generation, including assisted turbocharging, new bearing systems and enhanced compressor stage performance.

The Huddersfield site is currently undergoing a major refurbishment to improve flow and support their operational excellence initiatives, as well as future-proofing the facility to ensure they can meet emerging demands of the wider group.

Visit in 60 seconds / Awards

Plant Refurb Project … Journey to Automation … Digital Team Boards … HSE Culture … New Technology Introduction

Visit agenda

09.30: Arrival & Welcome

10:00: CMI Business Overview

10:15: HTP Operations Structure

10:35: Plant Re-Fit Project

11:00: Plant Tour 1

12:00: Lunch

13:00: Plant Tour 2

14:00: HTP Technology Upgrade

14:30 Q&A & Close out

15:00: Depart

Fujifilm Speciality Ink Systems

Located in Broadstairs, UK, the FUJIFILM Speciality Ink Systems site is a centre of excellence for the development of UV and aqueous inkjet ink technologies and manufacture of UV inks. The facility manufactures for both Fujifilm print systems and other print system manufacturers. In addition, it has expertise in screen, flexo, and industrial analogue inks. It is part of the global FUJIFILM Ink Solutions Group, with locations across UK, USA and India.

 

The site holds certifications in ISO 9001, ISO 14001, ISO 45001, and ISO 22000, underscoring its commitment to stringent quality management and environmental standards. It also has GMP manufacturing capability.

 

Quality assurance is central to the site’s operations, with a focus on delivering products that meet the highest performance requirements. Analytical methodology and equipment is used to control the quality of raw materials at a molecular level. Stringent Quality Management Systems ensure that products undergo rigorous quality checks throughout production.

 

A strong emphasis on continuous improvement, includes various programs that enhance efficiency and optimize manufacturing processes. The Autonomous Maintenance program empowers production personnel to take ownership of their equipment, ensuring optimal performance and minimizing downtime. One Point Lessons equip operators with valuable knowledge and practical solutions, preventing human errors and resolving process problems effectively. The Quick Kaizen approach facilitates swift implementation of small but impactful improvements.

 

Additionally, the site’s commitment to sustainability is evident through its goal of reducing CO2 generation by 50% compared to 2019 by 2030, with an ultimate objective of achieving carbon neutrality by 2040. It is a certified zero-to-landfill site.

 

Supported by robust manufacturing processes and a reliable supply chain, the site delivers batch-to-batch consistency and quality-assured products. With its strong manufacturing and logistics infrastructure, it guarantees uninterrupted global supply to 86 countries.

Visit in 60 seconds / Awards

Quality Journey … Projects and People … Communication … Training …  Culture … Industry

Visit agenda

10.00 Arrival & Refreshments

10.15 Welcome & Introductions

10.30 About Fujifilm SIS
– Our Company
– Our Culture
– Our Industry

11.30 Our Quality Journey
– Our Approach
– Projects & Initiatives
– Tools & Techniques
– The FSIS House of Lean
– What’s Next!

12.30 Networking Lunch

13.00 Site Tour

14.00 Projects & People
– Communication
– Projects & Results
– Training at Fujifilm

15.30 Ideas Exchange (Q&A)

16.00 Feedback, Close & Depart

DHL Supply Chain

DHL Supply Chain, part of the DPDHL Group is the World’s leading logistics provider.  Combining management and value-added services with customised, integrated logistics solutions drives resilience, efficiency, improves quality and creates competitive advantage.  DHL Supply Chain operates in 50+ countries with over 177,000 full-time employees.  Ensuring outstanding and sustainable operations requires the best people.  That’s why DHL strives to provide a safe, inclusive and purpose-driven workplace rooted in the guiding principles of Respect and Results – values that form the foundation of everything they do.

 

The DHL Coalville facility is a 250,000ft2 multi-Customer Distribution Centre within the Technology sector located in the Midlands area.

 

DHL Supply Chain drives Continuous Improvement and world class operational efficiency through the implementation of their BASICS Standards and Operations Management System.  These ‘BASICS’ are their sets of tools and processes which define the DHL ‘Way of Working’.  This creates a platform from which to implement their Operations Management System.  A system which ensures they deliver a world class operation that reaches its maximum performance potential.  They embed a culture of Continuous Improvement, which involves everyone, everywhere, everyday taking responsibility for it using the OMS First Choice toolkit.

Visit in 60 seconds / Awards

Operations Management System … Continuous Improvement … Tools … Methodology

Visit agenda

10:30 Arrival & Coffee

  • Introduction and Overview of Coalville facility
  • DHL Operations Management System – how we use OMS to deliver for our Customers
  • Site Tour
  • Lunch
  • Continuous Improvement at DHL
  • Q&A

16:00 Close

Nissan Motor Manufacturing

Nissan Sunderland Plant has been the UK’s biggest car manufacturer for the past 14 years, and the biggest car exporter for the last 12. In 2011, during the plant’s 25th anniversary year, the 6 millionth vehicle rolled off the line, and the plant achieved an annual production figure of 480,485 units – a new UK record for a single car plant. One in every three new cars built in the UK comes from Sunderland Plant.

The Sunderland factory has been operational since 1986 and currently employs around 5,800 people. It is part of the European division of the Japanese car manufacturer Nissan Motor Company Ltd. The plant has a current line-up of Qashqai and Qashqai+2 production on Line 1, with Juke and Note on Line 2. Three main production areas – body assembly, paint, and final assembly – are fed by a press shop, castings plant, engine plant, axle plant, and a bumper moulding facility. A lithium-ion battery plant was recently built, to support introduction of electric vehicle production early next year. Many suppliers are also based within the Nissan facility, sharing line-side production areas.

The plant has been recognised globally as one of the most efficient manufacturing plants in Europe and a cornerstone of Nissans manufacturing worldwide. It is currently preparing for introduction of four new models over the next two years: production of electric vehicle LEAF will begin early 2013, then replacement for Note based on the INVITATION concept, a Qashqai replacement, and a new medium hatchback in 2014. Line 1 introduced a third shift in 2009 and Line 2 will follow suit in 2013, meaning the entire plant will be running as a 24-hour operation for the first time in its 26-year history.

During the visit, you will be taken on a comprehensive tour of this award-winning facility by a member of the Nissan team. You will be able to see first hand how the company has applied Lean and other continuous improvement practices.

Visit in 60 seconds / Awards

Culture and Philosphy … Kaizen … Five S … SOPs … TPM … Visual Management … Staff development and communication

Visit agenda

09:00 Arrival & Coffee
Welcome & Introductions
Nissan Background & Philosophy
Kaizen
Five S
Production Tour
Tour Review & Lunch
PLM (Nissan version of TPM)
Questions & Answers
16:15 Close

Cummins (Huddersfield)

Cummins is the only manufacturer focused solely on medium-to heavy-duty diesel engine turbo technologies. For more than 60 years, they have delivered innovative, reliable turbocharger solutions for their customers.

Commercial diesel engines require advanced technologies that deliver efficiency and meet strict emissions requirements. Our fixed, wastegate, variable, two-stage, turbo-compounding and waste heat expander technologies were specifically developed to deliver higher efficiency and lower cost.

Today, Cummins Turbo Technologies engineers are actively developing state of the art solutions for the next generation, including assisted turbocharging, new bearing systems and enhanced compressor stage performance.

The Huddersfield site is currently undergoing a major refurbishment to improve flow and support their operational excellence initiatives, as well as future-proofing the facility to ensure they can meet emerging demands of the wider group.

Visit in 60 seconds / Awards

Plant Refurb Project … Journey to Automation … Digital Team Boards … HSE Culture … New Technology Introduction

Visit agenda

09.30: Arrival & Welcome

10:00: CMI Business Overview

10:15: HTP Operations Structure

10:35: Plant Re-Fit Project

11:00: Plant Tour 1

12:00: Lunch

13:00: Plant Tour 2

14:00: HTP Technology Upgrade

14:30 Q&A & Close out

15:00: Depart

Nissan Motor Manufacturing

Nissan Sunderland Plant has been the UK’s biggest car manufacturer for the past 14 years, and the biggest car exporter for the last 12. In 2011, during the plant’s 25th anniversary year, the 6 millionth vehicle rolled off the line, and the plant achieved an annual production figure of 480,485 units – a new UK record for a single car plant. One in every three new cars built in the UK comes from Sunderland Plant.

The Sunderland factory has been operational since 1986 and currently employs around 5,800 people. It is part of the European division of the Japanese car manufacturer Nissan Motor Company Ltd. The plant has a current line-up of Qashqai and Qashqai+2 production on Line 1, with Juke and Note on Line 2. Three main production areas – body assembly, paint, and final assembly – are fed by a press shop, castings plant, engine plant, axle plant, and a bumper moulding facility. A lithium-ion battery plant was recently built, to support introduction of electric vehicle production early next year. Many suppliers are also based within the Nissan facility, sharing line-side production areas.

The plant has been recognised globally as one of the most efficient manufacturing plants in Europe and a cornerstone of Nissans manufacturing worldwide. It is currently preparing for introduction of four new models over the next two years: production of electric vehicle LEAF will begin early 2013, then replacement for Note based on the INVITATION concept, a Qashqai replacement, and a new medium hatchback in 2014. Line 1 introduced a third shift in 2009 and Line 2 will follow suit in 2013, meaning the entire plant will be running as a 24-hour operation for the first time in its 26-year history.

During the visit, you will be taken on a comprehensive tour of this award-winning facility by a member of the Nissan team. You will be able to see first hand how the company has applied Lean and other continuous improvement practices.

Visit in 60 seconds / Awards

Culture and Philosphy … Kaizen … Five S … SOPs … TPM … Visual Management … Staff development and communication

Visit agenda

09:00 Arrival & Coffee
Welcome & Introductions
Nissan Background & Philosophy
Kaizen
Five S
Production Tour
Tour Review & Lunch
PLM (Nissan version of TPM)
Questions & Answers
16:15 Close

Nissan Motor Manufacturing

Nissan Sunderland Plant has been the UK’s biggest car manufacturer for the past 14 years, and the biggest car exporter for the last 12. In 2011, during the plant’s 25th anniversary year, the 6 millionth vehicle rolled off the line, and the plant achieved an annual production figure of 480,485 units – a new UK record for a single car plant. One in every three new cars built in the UK comes from Sunderland Plant.

The Sunderland factory has been operational since 1986 and currently employs around 5,800 people. It is part of the European division of the Japanese car manufacturer Nissan Motor Company Ltd. The plant has a current line-up of Qashqai and Qashqai+2 production on Line 1, with Juke and Note on Line 2. Three main production areas – body assembly, paint, and final assembly – are fed by a press shop, castings plant, engine plant, axle plant, and a bumper moulding facility. A lithium-ion battery plant was recently built, to support introduction of electric vehicle production early next year. Many suppliers are also based within the Nissan facility, sharing line-side production areas.

The plant has been recognised globally as one of the most efficient manufacturing plants in Europe and a cornerstone of Nissans manufacturing worldwide. It is currently preparing for introduction of four new models over the next two years: production of electric vehicle LEAF will begin early 2013, then replacement for Note based on the INVITATION concept, a Qashqai replacement, and a new medium hatchback in 2014. Line 1 introduced a third shift in 2009 and Line 2 will follow suit in 2013, meaning the entire plant will be running as a 24-hour operation for the first time in its 26-year history.

During the visit, you will be taken on a comprehensive tour of this award-winning facility by a member of the Nissan team. You will be able to see first hand how the company has applied Lean and other continuous improvement practices.

Visit in 60 seconds / Awards

Culture and Philosphy … Kaizen … Five S … SOPs … TPM … Visual Management … Staff development and communication

Visit agenda

09:00 Arrival & Coffee
Welcome & Introductions
Nissan Background & Philosophy
Kaizen
Five S
Production Tour
Tour Review & Lunch
PLM (Nissan version of TPM)
Questions & Answers
16:15 Close

Owen Mumford

Owen Mumford is a global leader in medical device design and manufacture, leading innovation in this space and delivering medical device solutions that respond to customer and market needs.

Now in our 70th year having collaborated with pharmaceutical, biotechnology and diagnostic companies, medical distributors, healthcare professionals and patients. Through this well-established network we deliver the highest levels of safety, comfort and accuracy in the treatment and diagnosis of chronic diseases such as rheumatoid arthritis, diabetes and multiple sclerosis.

Lean Deployment
________________________

The story of lean deployment within Owen Mumford. The successes, failures and lessons learned during our lean journey.

Centres of Excellence
__________________

Operation strategy deployment and various approaches taken by each node within the manufacturing network.

Leader and Management Programme
_________________

An overview of Owen Mumfords Leader and Management Programme, why it was needed, how it was deployed and what it has and will continue to deliver.

Visit in 60 seconds / Awards

Lean Deployment … Centres of Excellence … Leader and Management Programme …

Visit agenda

10.00: Arrival & welcome
10.30: Lean Deployment
11.30: Site Tour (Gemba)
12.30: Lunch
13.00: Centres of Excellence
13.45: Leader & Management Programme
14.30: Feedback
15.00: Close & Depart

Happy – Virtual

Happy is a multi-award-winning company, In 2022 Happy was voted in the top 2 in the UK and the top 15 in Europe in the Great Place to Work awards, small business section. A training company based in Aldgate, central London, Happy employs just 22 people but has won widespread recognition for its unique approach.

The core principle at Happy is that people work best when they feel good about themselves. The main purpose of the company management is to create a framework where people do indeed feel good about themselves. The result is a people-focused business that has won a plethora of prestigious awards (see below). The business benefits of this approach are clear, and the company has a waiting list of over 2000 people for the next job vacancy!

You will be engaging with Nicky (One of our senior Facilitators and Leaders) and each other throughout and, we want to see and hear you, so please be prepared to share video and audio. Join us from your own internet-connected device, preferably a laptop or desktop computer rather than a phone or tablet. One person, one device. Join us from a quiet place, which is not shared with other participants on the session.

You do not need any specialist software or to have used Zoom before. The link above is all you need. If it’s your first time, there’s a widget to download to your device at the start so allow a few minutes for this.
Video – have your webcam on, we want to connect with you (Please don’t worry about how you look or the state of your background, we are all working with what is possible right now rather than what might be perfect!).
Audio –For the best sound use a headset with microphone and a USB connection but your mobile phone headphones plugged into your device audio work really well too. If you don’t have either of these them you can use the sound on your device but you will need to be somewhere quiet!
Notetaking – have a pen and paper handy so you can take notes.
Please don’t plan any other remote meetings in between the two session, it can be intense being online and we’d love you to be fresh for this learning and to get the most from it.

Visit in 60 seconds / Awards

Creating a great place to work … Empowerment methods … Great customer service … Net Promoter Scores … Recruitment and Interviewing techniques … HR & Delegation … 360 appraisals … Inspiring people … Change culture … Work Life Balance … Community Service (CSR)

Visit agenda

Unit 1 10:00 – 12:00
• Creating joy at work through
empowerment
• Ownership and Transparency
• How we aim to deliver customer delight
(and measure it)
Unit 2 Self Guided Activity
• you will be provided with background
information and exercises to do and
videos of our Chief Happiness Officer
explaining the ethos of the company
Unit 3 13:30 – 15:00
• Recruitment and selection
• Snapshots and peer review (what we do
instead of appraisals)
• Creating joy in life as well as work

Happy

Happy is a multi-award-winning company, In 2022 Happy was voted in the top 2 in the UK and the top 15 in Europe in the Great Place to Work awards, small business section. A training company based in Aldgate, central London, Happy employs just 22 people but has won widespread recognition for its unique approach.

The core principle at Happy is that people work best when they feel good about themselves. The main purpose of the company management is to create a framework where people do indeed feel good about themselves. The result is a people-focused business that has won a plethora of prestigious awards (see below). The business benefits of this approach are clear, and the company has a waiting list of over 2000 people for the next job vacancy!

Creating a great place to work
________________________

What makes a great place to work? Involving visitors, Happy will reveal key principles and specific steps to take to make your workplace one that people will really want to work in. Recognise how to create a blame-free environment and identify the key principle for management focus.

Great customer service
__________________

The first principle of great customer service is: Treat your customers as you would want to be treated. The visit will involve the audience in bringing together great and poor customer service experiences and lead to practical steps you can take. You will recognise what differentiates great service from normal service and identify key steps to help your organisation to improve.

Positive social impact
_________________

Discover ways to develop the social effect of your organisations work on employees and the wider community.

Visit in 60 seconds / Awards

Creating a great place to work … Empowerment methods … Great customer service … Net Promoter Scores … Recruitment and Interviewing techniques … HR & Delegation … 360 appraisals … Inspiring people … Change culture … Work Life Balance … Community Service (CSR)

Visit agenda

Unit 1  10:00 – 12:30

  • Creating joy at work through empowerment
  • Ownership and Transparency
  • How we aim to deliver customer delight (and measure it)

Unit 2   13:15 – 15:00

  • Recruitment and selection
  • Snapshots and peer review (what we do instead of appraisals)
  • Creating joy in life as well as work

Morgan Furniture

Morgan Furniture is a wholly British, design orientated, business making seating and tables for the contract market from its dedicated 4500m2 factory in Hampshire. It is a family-owned business.

At Morgan we believe the design and manufacture of truly original, high-quality furniture is the result of passion, care, design integrity, experience, craftsmanship and an unfaltering dedication to quality. This commitment could not be realised without fully integrating the design and manufacturing processes. At our factory and studio in Hampshire we start the process with trees and finish with beautifully crafted chairs.

Lean & Continuous Improvement

Our journey in Lean and Continuous Improvement began over 20 years ago and similar to many organisations the path has not always been straight. We have re-focused the activity in recent years to build capability across the whole organisation; we have begun development of our own Lean Academy and will share with visitors how this has worked and is delivering results.  We have embraced all of the key Lean tools and are proud of the team’s improvement initiatives. We will share with visitors on the site tour the visual management that we use to support strategy deployment and improvement projects.

Improvement Projects

Our improvement projects are owned and embraced by each of our team members.  On
the visit we will share with you how we support and celebrate these as part of our journey to excellence. You will also see how we have created ownership of Five S and improvement in every area of both the factory and operations.

Design-Led Manufacturing

Our products are bespoke and hand crafted.  Our clients include both international hospitality organisations and we are increasingly working with high-end commercial specifiers for office furnishings.  We will share with visitors how we embrace our core
value of being ‘Design-Led within our manufacturing process.

Visit in 60 seconds / Awards

Lean…Continuous Improvement…Improvement Projects…Design-Led Manufacturing…Visual Management…Five S…Building CI capability

Visit agenda

10.00  Welcome & Introductions

10.30 Our Lean & CI Journey & Engaging our team

11.30  Site Tour (Gemba)​

12.30 Lunch

13.00 Improvement Projects

  • Including Visual Management; Five S; Building CI Capability​

14.00 Close & Depart​​