Happy – Virtual

Happy banner

Happy is a multi-award-winning company, In 2022 Happy was voted in the top 2 in the UK and the top 15 in Europe in the Great Place to Work awards, small business section. A training company based in Aldgate, central London, Happy employs just 22 people but has won widespread recognition for its unique approach.

The core principle at Happy is that people work best when they feel good about themselves. The main purpose of the company management is to create a framework where people do indeed feel good about themselves. The result is a people-focused business that has won a plethora of prestigious awards (see below). The business benefits of this approach are clear, and the company has a waiting list of over 2000 people for the next job vacancy!

You will be engaging with Nicky (One of our senior Facilitators and Leaders) and each other throughout and, we want to see and hear you, so please be prepared to share video and audio. Join us from your own internet-connected device, preferably a laptop or desktop computer rather than a phone or tablet. One person, one device. Join us from a quiet place, which is not shared with other participants on the session.

You do not need any specialist software or to have used Zoom before. The link above is all you need. If it’s your first time, there’s a widget to download to your device at the start so allow a few minutes for this.
Video – have your webcam on, we want to connect with you (Please don’t worry about how you look or the state of your background, we are all working with what is possible right now rather than what might be perfect!).
Audio –For the best sound use a headset with microphone and a USB connection but your mobile phone headphones plugged into your device audio work really well too. If you don’t have either of these them you can use the sound on your device but you will need to be somewhere quiet!
Notetaking – have a pen and paper handy so you can take notes.
Please don’t plan any other remote meetings in between the two session, it can be intense being online and we’d love you to be fresh for this learning and to get the most from it.

Visit in 60 seconds / Awards

Creating a great place to work … Empowerment methods … Great customer service … Net Promoter Scores … Recruitment and Interviewing techniques … HR & Delegation … 360 appraisals … Inspiring people … Change culture … Work Life Balance … Community Service (CSR)

Visit agenda

Unit 1 10:00 – 12:00
• Creating joy at work through
• Ownership and Transparency
• How we aim to deliver customer delight
(and measure it)
Unit 2 Self Guided Activity
• you will be provided with background
information and exercises to do and
videos of our Chief Happiness Officer
explaining the ethos of the company
Unit 3 13:30 – 15:00
• Recruitment and selection
• Snapshots and peer review (what we do
instead of appraisals)
• Creating joy in life as well as work