Region: UK

Lean Forum Charitable Sector Virtual Group

About the visit

About 15 years ago we founded a networking group called the LEAN Forum® to encourage the sharing of ideas and inspiration on Continuous Improvement and Lean Thinking.
The LEAN Forum is a not-for-profit network that has grown to over 400 members located across the UK, Europe, and the USA.   A number of our members operate in the charity/third sector and have asked if we could consider creating a group that specifically engages and supports Charitable organisations in their Continuous Improvement and Lean Thinking journey.
This initial kick-off meeting will be on the 22nd November 2022 at 2-3pm GMT. 
At the initial meeting we will be looking to establish agreement on the networks purpose and vision, governance, format/content, and the frequency of the networking sessions.  To reiterate, the network would be free to attend, and run on a not-for-profit basis.
 
Based on the success of the LEAN Forum®, we believe this new network could make a very positive impact on your charity and support your teams develop their skills. 
 
If you believe this network would be of value to your organisation but feel others are better placed to attend, then please feel free to share this link.

Lean Forum Charitable Sector Virtual Group

About the visit

About 15 years ago we founded a networking group called the LEAN Forum® to encourage the sharing of ideas and inspiration on Continuous Improvement and Lean Thinking.
The LEAN Forum is a not-for-profit network that has grown to over 400 members located across the UK, Europe, and the USA.   A number of our members operate in the charity/third sector and have asked if we could consider creating a group that specifically engages and supports Charitable organisations in their Continuous Improvement and Lean Thinking journey.
This initial kick-off meeting will be on the 22nd November 2022 at 2-3pm GMT. 
At the initial meeting we will be looking to establish agreement on the networks purpose and vision, governance, format/content, and the frequency of the networking sessions.  To reiterate, the network would be free to attend, and run on a not-for-profit basis.
 
Based on the success of the LEAN Forum®, we believe this new network could make a very positive impact on your charity and support your teams develop their skills. 
 
If you believe this network would be of value to your organisation but feel others are better placed to attend, then please feel free to share this link.

Lean Forum Charitable Sector Virtual Group

About the visit

About 15 years ago we founded a networking group called the LEAN Forum® to encourage the sharing of ideas and inspiration on Continuous Improvement and Lean Thinking.
The LEAN Forum is a not-for-profit network that has grown to over 400 members located across the UK, Europe, and the USA.   A number of our members operate in the charity/third sector and have asked if we could consider creating a group that specifically engages and supports Charitable organisations in their Continuous Improvement and Lean Thinking journey.
This initial kick-off meeting will be on the 22nd November 2022 at 2-3pm GMT. 
At the initial meeting we will be looking to establish agreement on the networks purpose and vision, governance, format/content, and the frequency of the networking sessions.  To reiterate, the network would be free to attend, and run on a not-for-profit basis.
 
Based on the success of the LEAN Forum®, we believe this new network could make a very positive impact on your charity and support your teams develop their skills. 
 
If you believe this network would be of value to your organisation but feel others are better placed to attend, then please feel free to share this link.

Lean Forum Charitable Sector Virtual Group

About the visit

About 15 years ago we founded a networking group called the LEAN Forum® to encourage the sharing of ideas and inspiration on Continuous Improvement and Lean Thinking.
The LEAN Forum is a not-for-profit network that has grown to over 400 members located across the UK, Europe, and the USA.   A number of our members operate in the charity/third sector and have asked if we could consider creating a group that specifically engages and supports Charitable organisations in their Continuous Improvement and Lean Thinking journey.
This initial kick-off meeting will be on the 22nd November 2022 at 2-3pm GMT. 
At the initial meeting we will be looking to establish agreement on the networks purpose and vision, governance, format/content, and the frequency of the networking sessions.  To reiterate, the network would be free to attend, and run on a not-for-profit basis.
 
Based on the success of the LEAN Forum®, we believe this new network could make a very positive impact on your charity and support your teams develop their skills. 
 
If you believe this network would be of value to your organisation but feel others are better placed to attend, then please feel free to share this link.

Lean Forum Charitable Sector Virtual Group

About the visit

About 15 years ago we founded a networking group called the LEAN Forum® to encourage the sharing of ideas and inspiration on Continuous Improvement and Lean Thinking.
The LEAN Forum is a not-for-profit network that has grown to over 400 members located across the UK, Europe, and the USA.   A number of our members operate in the charity/third sector and have asked if we could consider creating a group that specifically engages and supports Charitable organisations in their Continuous Improvement and Lean Thinking journey.
This initial kick-off meeting will be on the 22nd November 2022 at 2-3pm GMT. 
At the initial meeting we will be looking to establish agreement on the networks purpose and vision, governance, format/content, and the frequency of the networking sessions.  To reiterate, the network would be free to attend, and run on a not-for-profit basis.
 
Based on the success of the LEAN Forum®, we believe this new network could make a very positive impact on your charity and support your teams develop their skills. 
 
If you believe this network would be of value to your organisation but feel others are better placed to attend, then please feel free to share this link.

Lean Forum Charitable Sector Virtual Group

About the visit

About 15 years ago we founded a networking group called the LEAN Forum® to encourage the sharing of ideas and inspiration on Continuous Improvement and Lean Thinking.
The LEAN Forum is a not-for-profit network that has grown to over 400 members located across the UK, Europe, and the USA.   A number of our members operate in the charity/third sector and have asked if we could consider creating a group that specifically engages and supports Charitable organisations in their Continuous Improvement and Lean Thinking journey.
This initial kick-off meeting will be on the 22nd November 2022 at 2-3pm GMT. 
At the initial meeting we will be looking to establish agreement on the networks purpose and vision, governance, format/content, and the frequency of the networking sessions.  To reiterate, the network would be free to attend, and run on a not-for-profit basis.
 
Based on the success of the LEAN Forum®, we believe this new network could make a very positive impact on your charity and support your teams develop their skills. 
 
If you believe this network would be of value to your organisation but feel others are better placed to attend, then please feel free to share this link.

Lean Forum Charitable Sector Virtual Group

About the visit

About 15 years ago we founded a networking group called the LEAN Forum® to encourage the sharing of ideas and inspiration on Continuous Improvement and Lean Thinking.
The LEAN Forum is a not-for-profit network that has grown to over 400 members located across the UK, Europe, and the USA.   A number of our members operate in the charity/third sector and have asked if we could consider creating a group that specifically engages and supports Charitable organisations in their Continuous Improvement and Lean Thinking journey.
This initial kick-off meeting will be on the 22nd November 2022 at 2-3pm GMT. 
At the initial meeting we will be looking to establish agreement on the networks purpose and vision, governance, format/content, and the frequency of the networking sessions.  To reiterate, the network would be free to attend, and run on a not-for-profit basis.
 
Based on the success of the LEAN Forum®, we believe this new network could make a very positive impact on your charity and support your teams develop their skills. 
 
If you believe this network would be of value to your organisation but feel others are better placed to attend, then please feel free to share this link.

Lean Forum Charitable Sector Virtual Group

About the visit

About 15 years ago we founded a networking group called the LEAN Forum® to encourage the sharing of ideas and inspiration on Continuous Improvement and Lean Thinking.
The LEAN Forum is a not-for-profit network that has grown to over 400 members located across the UK, Europe, and the USA.   A number of our members operate in the charity/third sector and have asked if we could consider creating a group that specifically engages and supports Charitable organisations in their Continuous Improvement and Lean Thinking journey.
This initial kick-off meeting will be on the 22nd November 2022 at 2-3pm GMT. 
At the initial meeting we will be looking to establish agreement on the networks purpose and vision, governance, format/content, and the frequency of the networking sessions.  To reiterate, the network would be free to attend, and run on a not-for-profit basis.
 
Based on the success of the LEAN Forum®, we believe this new network could make a very positive impact on your charity and support your teams develop their skills. 
 
If you believe this network would be of value to your organisation but feel others are better placed to attend, then please feel free to share this link.

Marshalls

About the visit

Marshalls is the UK’s leading supplier of concrete and natural stone products for external landscaping. We manufacture products for both commercial and domestic markets, including paving, block paving, kerb and edgings, drainage and water management solutions, protective street furniture, lighting, concrete bricks, masonry, walling and mortar.

The Marshall’s vision is to “Create Better Spaces” and “Futures for everyone”, socially, environmentally and economically.

Marshall’s are 4 years into a Continuous Improvement Journey that has embraced Lean as well as SHINGO principles.  They have deployed and engaged their teams in the delivery or waste reduction projects and seen a significant return on investment; increased engagement and improved productivity. On the visit Marshalls will share their journey and you will get to see some of the individual projects and programmes that have changed the way that they work.

Visit in 60 seconds / Awards

OpEx … Employee Development … Maturity Assessment … Continuous Improvement … Environmental Responsibility

Visit agenda

09:30 Arrival

09:45 Welcome & Introductions

10:00 Business Overview / Who are Marshalls

11:00 The Marshalls Way (OpEx Model)

12:00 Networking Lunch

13:00 Go & See Tour

14:00 LEAD – Employee Development

14.30 Marshalls Maturity Assessment (MMA)

15:00 Feedback Session

15:30 Close

Marshalls

About the visit

Marshalls is the UK’s leading supplier of concrete and natural stone products for external landscaping. We manufacture products for both commercial and domestic markets, including paving, block paving, kerb and edgings, drainage and water management solutions, protective street furniture, lighting, concrete bricks, masonry, walling and mortar.

The Marshall’s vision is to “Create Better Spaces” and “Futures for everyone”, socially, environmentally and economically.

Marshall’s are 4 years into a Continuous Improvement Journey that has embraced Lean as well as SHINGO principles.  They have deployed and engaged their teams in the delivery or waste reduction projects and seen a significant return on investment; increased engagement and improved productivity. On the visit Marshalls will share their journey and you will get to see some of the individual projects and programmes that have changed the way that they work.

Visit in 60 seconds / Awards

OpEx … Employee Development … Maturity Assessment … Continuous Improvement … Environmental Responsibility

Visit agenda

09:30 Arrival

09:45 Welcome & Introductions

10:00 Business Overview / Who are Marshalls

11:00 The Marshalls Way (OpEx Model)

12:00 Networking Lunch

13:00 Go & See Tour

14:00 LEAD – Employee Development

14.30 Marshalls Maturity Assessment (MMA)

15:00 Feedback Session

15:30 Close

BAE Systems

About the visit

BAE Systems in Rochester, Kent is home to the organisations Electronic Systems Division. This site has been designing, manufacturing and supporting aerospace and avionics products for more than 70 years. Electronic Systems spans the commercial and defence electronics markets with a broad portfolio of missioncritical electronic systems, including flight and engine controls, electronic warfare and night vision systems; surveillance and reconnaissance sensors; secure networked communications equipment, and power and energy management systems. Their customers include the US and UK Defence Forces as well as an increasingly broad spectrum of commercial clients both in the UK and around the world.

Lean Manufacturing
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BAE’s lean transformation has embraced many of the lean six sigma concepts, tools and behaviours. On the visit they will share with visitors their journey which has enabled them to transform how they operate, reduce costs and waste.

Design for Manufacture (DFM) Prototyping & 3D Printing
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DFM and the use of 3D printing has allowed BAE Systems to reduce their New Product Development time down by 50%. This visit will provide an overview of the DFM process and also their approach to prototyping and 3D printing.

Culture of Change, BIT and the Shingo Journey
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Just over five years ago, the site recognise that for it to survive it needed to change its employees mindsets. This led to a focus on the culture and a commitment to innovation and best practice which has culminated in the application for the Shingo Prize — The Shingo Prize is generally accepted as the world’s leading award for Operational Excellence.

Visit in 60 seconds / Awards

Lean tools & techniques…World class manufacturing…DFM Prototyping…Supply chain management and integration…Company culture…3D Printing

Visit agenda

09.00  Arrival & Signing in​

09.15   Introductions & Site Overview​

09.30  Facility Tour & Simulation​

11.30   DFx & Innovation​

12.15    Networking Lunch​

13.00   Innovation through Prototyping & Collaboration​

14.00   Digital Transformation​

14.30   Empowering people for innovation and quality​

15.30    Feedback​

16.00   Close

NHS Blood and Transplant

About the visit

NHS Blood & Transplant employs over 5,000 people in over 200 locations across the UK. This remarkable organisation provides a blood and transplantation service  to  the  NHS,  looking  after blood donation services in England and transplant services across the UK. This includes managing the donation, storage and transplantation of blood,  organs,  tissues, bone marrow and stem cells, and researching new treatments and processes.

Manufacturing operations have been transformed in recent years and manufacturing and testing sites have been consolidated. A new, integrated  supply  chain  approach  has  helped  balance supply and demand.

This visit  is being hosted  at the manufacturing and  processing centre in Filton, Bristol  and    it will provide an insight into how this incredible organisation has developed and applied a programme of continuous improvement  within  a  diverse  and  highly  complex  organisation.  NHS Blood & Transplant has a unique role within the wider NHS of saving and improving lives through relationships and services delivered to both volunteer donors and hospitals.

During the visit you will:

  • Understand the NHS Blood & Transplant Continuous Improvement journey that has been supported by lean principles.
  • See first-hand how processes have been improved in different settings of manufacturing, laboratory and support functions using continuous improvement principles
  • Understand how continuous improvement functions are responding to business needs and cultural challenges.
  • Understand how the organisation’s external partnerships and exchange forums contribute to the continuation and development of best practice

Visit in 60 seconds / Awards

Lean Principles … Continuous Improvement … Cultural challenges … External partnerships

Visit agenda

10.00 Arrival and Signing In

10.15 Welcome & Introductions

10.40 NHSBT Filton – our Lean Journey

11.10 Virtual Reality – Vein to Vein

11:40 Tour of Manufacturing

12.30 Networking Lunch

13.15 Tour of Hospital Services

14:00 CI Academy

14.45 Q & A

15:15 Feedback session

NHS Blood and Transplant

About the visit

NHS Blood & Transplant employs over 5,000 people in over 200 locations across the UK. This remarkable organisation provides a blood and transplantation service  to  the  NHS,  looking  after blood donation services in England and transplant services across the UK. This includes managing the donation, storage and transplantation of blood,  organs,  tissues, bone marrow and stem cells, and researching new treatments and processes.

Manufacturing operations have been transformed in recent years and manufacturing and testing sites have been consolidated. A new, integrated  supply  chain  approach  has  helped  balance supply and demand.

This visit  is being hosted  at the manufacturing and  processing centre in Plymouth Grove, Manchester  and    it will provide an insight into how this incredible organisation has developed and applied a programme of continuous improvement  within  a  diverse  and  highly  complex  organisation.  NHS Blood & Transplant has a unique role within the wider NHS of saving and improving lives through relationships and services delivered to both volunteer donors and hospitals.

During the visit you will:

  • Understand the NHS Blood & Transplant Continuous Improvement journey that has been supported by lean principles.
  • See first-hand how processes have been improved in different settings of manufacturing, laboratory and support functions using continuous improvement principles
  • Understand how continuous improvement functions are responding to business needs and cultural challenges.
  • Understand how the organisation’s external partnerships and exchange forums contribute to the continuation and development of best practice

Visit in 60 seconds / Awards

Lean Principles … Continuous Improvement … Cultural challenges … External partnerships

Visit agenda

10.00 Arrival and Signing In

10.15 Welcome & Introductions

10.40 NHSBT Manchester – our Lean Journey

11.10 Virtual Reality – Vein to Vein

11:40 Tour of Donor Centre

12.30 Networking Lunch

13.15 Tour of Manufacturing

14:00 Tour of Hospital Services

14.45 Q & A

15:15 Feedback session

Cummins Turbo

About the visit

Cummins is the only manufacturer focused solely on medium-to heavy-duty diesel engine turbo technologies. For more than 60 years, they have delivered innovative, reliable turbocharger solutions for their customers.

Commercial diesel engines require advanced technologies that deliver efficiency and meet strict emissions requirements. Our fixed, wastegate, variable, two-stage, turbo-compounding and waste heat expander technologies were specifically developed to deliver higher efficiency and lower cost.

Today, Cummins Turbo Technologies engineers are actively developing state of the art solutions for the next generation, including assisted turbocharging, new bearing systems and enhanced compressor stage performance.

The Huddersfield site is currently undergoing a major refurbishment to improve flow and support their operational excellence initiatives, as well as future-proofing the facility to ensure they can meet emerging demands of the wider group.

Visit in 60 seconds / Awards

Plant Refurb Project … Journey to Automation … Digital Team Boards … HSE Culture … New Technology Introduction

Visit agenda

09.30: Arrival & Introductions

10:00: CMI Business Overview

10:20: Operational Excellence Exercise 1

11:00: Operational Excellence/6 Sigma

11:15: Plant Tour 1

12:15: Lunch

13:00: Plant Tour 2

14:00: Operational Excellence Exercise 2

14:45: Q&A & Close out

15:00: Depart

Cummins Turbo

About the visit

Cummins is the only manufacturer focused solely on medium-to heavy-duty diesel engine turbo technologies. For more than 60 years, they have delivered innovative, reliable turbocharger solutions for their customers.

Commercial diesel engines require advanced technologies that deliver efficiency and meet strict emissions requirements. Our fixed, wastegate, variable, two-stage, turbo-compounding and waste heat expander technologies were specifically developed to deliver higher efficiency and lower cost.

Today, Cummins Turbo Technologies engineers are actively developing state of the art solutions for the next generation, including assisted turbocharging, new bearing systems and enhanced compressor stage performance.

The Huddersfield site is currently undergoing a major refurbishment to improve flow and support their operational excellence initiatives, as well as future-proofing the facility to ensure they can meet emerging demands of the wider group.

Visit in 60 seconds / Awards

Plant Refurb Project … Journey to Automation … Digital Team Boards … HSE Culture … New Technology Introduction

Visit agenda

09.30: Arrival & Introductions

10:00: CMI Business Overview

10:20: Operational Excellence Exercise 1

11:00: Operational Excellence/6 Sigma

11:15: Plant Tour 1

12:15: Lunch

13:00: Plant Tour 2

14:00: Operational Excellence Exercise 2

14:45: Q&A & Close out

15:00: Depart

Princes Edible Oils

About the visit

Princes Foods is one of the world’s leading suppliers of food and drink products. With a diverse portfolio of products including many household names, the company supplies to major supermarkets across the world. Owned by the Mitsubishi Group since 1989 the company continues to grow both organically and through acquisition. Princes Food brands include: Napolina, Flora, Batchelors, Branston, Aqua Pura, Crosse & Blackwell, Cookeen and Shippams. It’s own branded products are well established household names across the world. They are committed to producing quality branded and customer own brand products that deliver innovation and convenience to meet changing consumer needs.

Lean and continuous improvement has been applied across the sites to help them deliver improved value for their customers. On the visit you will see excellent visual management, workplace organisation and how they have used lean tools to drive cost reduction and process improvements. You will also see how Princes have achieved excellent levels of engagement through training and communication to support their CI activities.

Visits to Princes take place across three different sites:

Belvedere Site – Edible Oils
The site at Belvedere is where Princes blends and bottles their customers own-brand products. These products include olive oils, balsamic vinegar and speciality oils. The products are processed and bottled in glass bottles, PET bottles, bulk containers and tins.

Eden Valley Site – Mineral Water
Set in the beautiful Cumbrian countryside, the Eden Valley site draws natural mineral water from what is believed to be one of Europe’s largest aquifers.
The purity of our accredited natural mineral water sources is protected because the site is set in an EU Special Area of Conservation. As well as producing our Aqua Pura natural mineral water, Eden Valley produces a wide range of customer own brand water in several bottle sizes, multipacks and display units.

Bradford Site – Soft Drinks
The site is a leading producer of customer own-brand carbonated soft drinks, offering a large variety of flavours and pack formats. From here they we also produce branded products including the Barracloughs range of traditional carbonates and Geebee fruit carbonates. Bradford is a centre of excellence for fruit squash, manufacturing products for our Jucee, Geebee and Wells brands. The site also supplies an extensive range of small bottle juice drinks and sports drink products.

Visit in 60 seconds / Awards

Six Sigma…Lean Manufacturing…Visual Management…Quality…Employee Engagement…Just in Time…People & Engagement…Kanban…Process Improvement

Visit agenda

9.30  Arrival & Welcome​

09.45 Overview of Princes & Edible Oils​

10.15 Operational Excellence through Lean Deployment​​

10.40 Refreshment Break​

10.50 Site Tour/Taste Panel​​

13.00 Lunch & Networking​

13.40 Engaging People​​

14.00 Review & Feedback​

14.30 Close

Buhler Group

About the visit

Buhler is a world leader in innovation and delivery of sorting solutions to the global food and non-food processing industries. They design, manufacture and supply optical sorting machines to over 100 countries throughout the world. The machines are used to detect and remove unwanted and blemished material from products such as rice, coffee, nuts, vegetables, etc. They are a low volume, high value, high technology assembly operation utilising modern manufacturing techniques.

Lean Manufacturing
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Buhler builds its machines on a production line which operates to a Takt. More than 10 major product types and a range of options are built, tested, packed and dispatched in an integrated, single piece flow system.

Lean Techniques such as shadow boards for tools, the supply of materials using Kanbans, the grouping of material requirements into kits, and the involvement of staff in sustained and continuous improvement are employed.

Visual Management is used in the whole supply chain from product enquiry through to product ordering, manufacture and dispatch, providing all functional areas with a consistent information base. Visual management is also used to track progress against plan, and identify and action variances.

The major drive for Lean Manufacturing is the reduction in throughput times for the factory, where a 50% improvement has already been achieved. There is also an emphasis on high standards in 5S.

People and Leadership
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Buhler has benefited from the introduction of a flat organisational structure, empowering its workforce, teamworking and greatly improved internal communications. More recently Buhler Sortex has begun rolling out competency-based job descriptions and performance appraisals. These changes, their objectives and what has been achieved will be shared with visitors.

Customer Relationship Management and Support
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The pre-sales and after-sales performance of Buhler Sortex is delivered through its extensive global sales and service organisation that consists of skilled personnel, state-of-the-art systems (CRM software; remote machine monitoring technologies) and efficient business processes (market analysis, sales lead generation, sales quotation, corrective action processes and so on)

Visit in 60 seconds / Awards

Customer Care … After sales service … Lean Manufacturing … Single piece flow … Shadow Boards for Tools … Kanban … Kaizen Events … OEE … Visual Management … Process Flow … Five S (5S) … Waste reduction … Organisational structure … Teamworking … Communications … Culture change

Visit agenda

10:00: Arrival & Welcome​

             Safety & Introductions​

             Buhler Company overview​

10:30: Optical Sorting  & Video

             Product Demonstration​

11:00:  Factory Tour   ​

12:00: Lean Journey

             (Highlights & Difficulties)​

12:15:  Lunch​

13:00: Group 1

             ​Engagement Exercise – Topic 1

             Lead by Engineering & Production

             Group 2

             Engagement Exercise – Topic 2

             Lead by Engineering & Production

14:30: Share findings with wider group​

15:00: Q&A & Close ​

Happy

About the visit

Happy is a multi-award-winning company, In 2022 Happy was voted in the top 2 in the UK and the top 15 in Europe in the Great Place to Work awards, small business section. A training company based in Aldgate, central London, Happy employs just 22 people but has won widespread recognition for its unique approach.

The core principle at Happy is that people work best when they feel good about themselves. The main purpose of the company management is to create a framework where people do indeed feel good about themselves. The result is a people-focused business that has won a plethora of prestigious awards (see below). The business benefits of this approach are clear, and the company has a waiting list of over 2000 people for the next job vacancy!

Creating a great place to work
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What makes a great place to work? Involving visitors, Happy will reveal key principles and specific steps to take to make your workplace one that people will really want to work in. Recognise how to create a blame-free environment and identify the key principle for management focus.

Great customer service
__________________

The first principle of great customer service is: Treat your customers as you would want to be treated. The visit will involve the audience in bringing together great and poor customer service experiences and lead to practical steps you can take. You will recognise what differentiates great service from normal service and identify key steps to help your organisation to improve.

Positive social impact
_________________

Discover ways to develop the social effect of your organisations work on employees and the wider community.

Visit in 60 seconds / Awards

Creating a great place to work … Empowerment methods … Great customer service … Net Promoter Scores … Recruitment and Interviewing techniques … HR & Delegation … 360 appraisals … Inspiring people … Change culture … Work Life Balance … Community Service (CSR)

Visit agenda

Unit 1  10:00 – 12:30

  • Creating joy at work through empowerment
  • Ownership and Transparency
  • How we aim to deliver customer delight (and measure it)

Unit 2   13:15 – 15:00

  • Recruitment and selection
  • Snapshots and peer review (what we do instead of appraisals)
  • Creating joy in life as well as work

Happy

About the visit

Happy is a multi-award-winning company, In 2022 Happy was voted in the top 2 in the UK and the top 15 in Europe in the Great Place to Work awards, small business section. A training company based in Aldgate, central London, Happy employs just 22 people but has won widespread recognition for its unique approach.

The core principle at Happy is that people work best when they feel good about themselves. The main purpose of the company management is to create a framework where people do indeed feel good about themselves. The result is a people-focused business that has won a plethora of prestigious awards (see below). The business benefits of this approach are clear, and the company has a waiting list of over 2000 people for the next job vacancy!

Creating a great place to work
________________________

What makes a great place to work? Involving visitors, Happy will reveal key principles and specific steps to take to make your workplace one that people will really want to work in. Recognise how to create a blame-free environment and identify the key principle for management focus.

Great customer service
__________________

The first principle of great customer service is: Treat your customers as you would want to be treated. The visit will involve the audience in bringing together great and poor customer service experiences and lead to practical steps you can take. You will recognise what differentiates great service from normal service and identify key steps to help your organisation to improve.

Positive social impact
_________________

Discover ways to develop the social effect of your organisations work on employees and the wider community.

Visit in 60 seconds / Awards

Creating a great place to work … Empowerment methods … Great customer service … Net Promoter Scores … Recruitment and Interviewing techniques … HR & Delegation … 360 appraisals … Inspiring people … Change culture … Work Life Balance … Community Service (CSR)

Visit agenda

Unit 1  10:00 – 12:30

  • Creating joy at work through empowerment
  • Ownership and Transparency
  • How we aim to deliver customer delight (and measure it)

Unit 2   13:15 – 15:00

  • Recruitment and selection
  • Snapshots and peer review (what we do instead of appraisals)
  • Creating joy in life as well as work

Happy

About the visit

Happy is a multi-award-winning company, In 2022 Happy was voted in the top 2 in the UK and the top 15 in Europe in the Great Place to Work awards, small business section. A training company based in Aldgate, central London, Happy employs just 22 people but has won widespread recognition for its unique approach.

The core principle at Happy is that people work best when they feel good about themselves. The main purpose of the company management is to create a framework where people do indeed feel good about themselves. The result is a people-focused business that has won a plethora of prestigious awards (see below). The business benefits of this approach are clear, and the company has a waiting list of over 2000 people for the next job vacancy!

Creating a great place to work
________________________

What makes a great place to work? Involving visitors, Happy will reveal key principles and specific steps to take to make your workplace one that people will really want to work in. Recognise how to create a blame-free environment and identify the key principle for management focus.

Great customer service
__________________

The first principle of great customer service is: Treat your customers as you would want to be treated. The visit will involve the audience in bringing together great and poor customer service experiences and lead to practical steps you can take. You will recognise what differentiates great service from normal service and identify key steps to help your organisation to improve.

Positive social impact
_________________

Discover ways to develop the social effect of your organisations work on employees and the wider community.

Visit in 60 seconds / Awards

Creating a great place to work … Empowerment methods … Great customer service … Net Promoter Scores … Recruitment and Interviewing techniques … HR & Delegation … 360 appraisals … Inspiring people … Change culture … Work Life Balance … Community Service (CSR)

Visit agenda

Unit 1  10:00 – 12:30

  • Creating joy at work through empowerment
  • Ownership and Transparency
  • How we aim to deliver customer delight (and measure it)

Unit 2   13:15 – 15:00

  • Recruitment and selection
  • Snapshots and peer review (what we do instead of appraisals)
  • Creating joy in life as well as work

DHL Supply Chain

About the visit

DHL Supply Chain, part of the DPDHL Group is the World’s leading logistics provider.  Combining management and value-added services with customised, integrated logistics solutions drives resilience, efficiency, improves quality and creates competitive advantage.  DHL Supply Chain operates in 50+ countries with over 177,000 full-time employees.  Ensuring outstanding and sustainable operations requires the best people.  That’s why DHL strives to provide a safe, inclusive and purpose-driven workplace rooted in the guiding principles of Respect and Results – values that form the foundation of everything they do.

 

The DHL Coalville facility is a 250,000ft2 multi-Customer Distribution Centre within the Technology sector located in the Midlands area.

 

DHL Supply Chain drives Continuous Improvement and world class operational efficiency through the implementation of their BASICS Standards and Operations Management System.  These ‘BASICS’ are their sets of tools and processes which define the DHL ‘Way of Working’.  This creates a platform from which to implement their Operations Management System.  A system which ensures they deliver a world class operation that reaches its maximum performance potential.  They embed a culture of Continuous Improvement, which involves everyone, everywhere, everyday taking responsibility for it using the OMS First Choice toolkit.

Visit in 60 seconds / Awards

Operations Management System … Continuous Improvement … Tools … Methodology

Visit agenda

10:30 Arrival & Coffee

  • Introduction and Overview of Coalville facility
  • DHL Operations Management System – how we use OMS to deliver for our Customers
  • Site Tour
  • Lunch
  • Continuous Improvement at DHL
  • Q&A

15:00 Close

DHL Supply Chain

About the visit

DHL Supply Chain, part of the DPDHL Group is the World’s leading logistics provider.  Combining management and value-added services with customised, integrated logistics solutions drives resilience, efficiency, improves quality and creates competitive advantage.  DHL Supply Chain operates in 50+ countries with over 177,000 full-time employees.  Ensuring outstanding and sustainable operations requires the best people.  That’s why DHL strives to provide a safe, inclusive and purpose-driven workplace rooted in the guiding principles of Respect and Results – values that form the foundation of everything they do.

 

The DHL Coalville facility is a 250,000ft2 multi-Customer Distribution Centre within the Technology sector located in the Midlands area.

 

DHL Supply Chain drives Continuous Improvement and world class operational efficiency through the implementation of their BASICS Standards and Operations Management System.  These ‘BASICS’ are their sets of tools and processes which define the DHL ‘Way of Working’.  This creates a platform from which to implement their Operations Management System.  A system which ensures they deliver a world class operation that reaches its maximum performance potential.  They embed a culture of Continuous Improvement, which involves everyone, everywhere, everyday taking responsibility for it using the OMS First Choice toolkit.

Visit in 60 seconds / Awards

Operations Management System … Continuous Improvement … Tools … Methodology

Visit agenda

10:30 Arrival & Coffee

  • Introduction and Overview of Coalville facility
  • DHL Operations Management System – how we use OMS to deliver for our Customers
  • Site Tour
  • Lunch
  • Continuous Improvement at DHL
  • Q&A

15:00 Close

Morgan Furniture

About the visit

Morgan Furniture is a wholly British, design orientated, business making seating and tables for the contract market from its dedicated 4500m2 factory in Hampshire. It is a family-owned business.

At Morgan we believe the design and manufacture of truly original, high-quality furniture is the result of passion, care, design integrity, experience, craftsmanship and an unfaltering dedication to quality. This commitment could not be realised without fully integrating the design and manufacturing processes. At our factory and studio in Hampshire we start the process with trees and finish with beautifully crafted chairs.

Lean & Continuous Improvement

Our journey in Lean and Continuous Improvement began over 20 years ago and similar to many organisations the path has not always been straight. We have re-focused the activity in recent years to build capability across the whole organisation; we have begun development of our own Lean Academy and will share with visitors how this has worked and is delivering results.  We have embraced all of the key Lean tools and are proud of the team’s improvement initiatives. We will share with visitors on the site tour the visual management that we use to support strategy deployment and improvement projects.

Improvement Projects

Our improvement projects are owned and embraced by each of our team members.  On
the visit we will share with you how we support and celebrate these as part of our journey to excellence. You will also see how we have created ownership of Five S and improvement in every area of both the factory and operations.

Design-Led Manufacturing

Our products are bespoke and hand crafted.  Our clients include both international hospitality organisations and we are increasingly working with high-end commercial specifiers for office furnishings.  We will share with visitors how we embrace our core
value of being ‘Design-Led within our manufacturing process.

Visit in 60 seconds / Awards

Lean…Continuous Improvement…Improvement Projects…Design-Led Manufacturing…Visual Management…Five S…Building CI capability

Visit agenda

10.00  Welcome & Introductions

10.30 Our Lean & CI Journey & Engaging our team​

11.30  Site Tour (Gemba)​

12.30 Lunch​

13.00 Improvement Projects

  • Including Visual Management; Five S; Building CI Capability​

14.00 Close & Depart​​

Fujifilm Speciality Ink Systems

About the visit

Located in Broadstairs, UK, the FUJIFILM Speciality Ink Systems site is a centre of excellence for the development of UV and aqueous inkjet ink technologies and manufacture of UV inks. The facility manufactures for both Fujifilm print systems and other print system manufacturers. In addition, it has expertise in screen, flexo, and industrial analogue inks. It is part of the global FUJIFILM Ink Solutions Group, with locations across UK, USA and India.

 

The site holds certifications in ISO 9001, ISO 14001, ISO 45001, and ISO 22000, underscoring its commitment to stringent quality management and environmental standards. It also has GMP manufacturing capability.

 

Quality assurance is central to the site’s operations, with a focus on delivering products that meet the highest performance requirements. Analytical methodology and equipment is used to control the quality of raw materials at a molecular level. Stringent Quality Management Systems ensure that products undergo rigorous quality checks throughout production.

 

A strong emphasis on continuous improvement, includes various programs that enhance efficiency and optimize manufacturing processes. The Autonomous Maintenance program empowers production personnel to take ownership of their equipment, ensuring optimal performance and minimizing downtime. One Point Lessons equip operators with valuable knowledge and practical solutions, preventing human errors and resolving process problems effectively. The Quick Kaizen approach facilitates swift implementation of small but impactful improvements.

 

Additionally, the site’s commitment to sustainability is evident through its goal of reducing CO2 generation by 50% compared to 2019 by 2030, with an ultimate objective of achieving carbon neutrality by 2040. It is a certified zero-to-landfill site.

 

Supported by robust manufacturing processes and a reliable supply chain, the site delivers batch-to-batch consistency and quality-assured products. With its strong manufacturing and logistics infrastructure, it guarantees uninterrupted global supply to 86 countries.

Visit in 60 seconds / Awards

Quality Journey … Projects and People … Communication … Training …  Culture … Industry

Visit agenda

10.00 Arrival & Refreshments

10.15 Welcome & Introductions

10.30 About Fujifilm SIS
– Our Company
– Our Culture
– Our Industry

11.30 Our Quality Journey
– Our Approach
– Projects & Initiatives
– Tools & Techniques
– The FSIS House of Lean
– What’s Next!

12.30 Networking Lunch

13.00 Site Tour

14.00 Projects & People
– Communication
– Projects & Results
– Training at Fujifilm

15.30 Ideas Exchange (Q&A)

16.00 Feedback, Close & Depart