Happy – Virtual Workshop

Happy banner

About the visit

HAPPY is a multi-award-winning company that was voted 2nd best workplace in the UK in the Financial Times. A training company based in Aldgate, central London, Happy employs just 46 people but has won widespread recognition for its unique approach.

The core principle at Happy is that people work best when they feel good about themselves. The main purpose of the company management is to create a framework where people do indeed feel good about themselves. The result is a people-focused business that has won a plethora of prestigious awards (see below). The business benefits of this approach are clear, and the company has a waiting list of over 2000 people for the next job vacancy!

Creating a great place to work
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What makes a great place to work? Involving visitors, Happy will reveal key principles and specific steps to take to make your workplace one that people will really want to work in. Recognise how to create a blame-free environment and identify the key principle for management focus.

Great customer service
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The first principle of great customer service is: Treat your customers as you would want to be treated. The visit will involve the audience in bringing together great and poor customer service experiences and lead to practical steps you can take. You will recognise what differentiates great service from normal service and identify key steps to help your organisation to improve.

Establishing a trust-based culture
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Discover ways to develop the social effect of your organisations work on employees and the wider community.

How the virtual course works

  • You will be engaging with Nicky (One Happy’s Facilitators and Leaders) and each other throughout and, we want to see and hear you, so please be prepared to share video and audio.
  • Join us from your own internet-connected device, preferably a laptop or desktop computer rather than a phone or tablet. One person, one device
  • Join us from a quiet place, which is not shared with other participants on the session.
  • You do not need any specialist software or to have used Zoom before. The link above is all you need.  If it’s your first time, there’s a widget to download to your device at the start so allow a few minutes for this.
  • Video – have your webcam on, we want to connect with you (Please don’t worry about how you look or the state of your background, we are all working with what is possible right now rather than what might be perfect!)
  • Audio –For the best sound use a headset with microphone and a USB connection but your mobile phone headphones plugged into your device audio work really well too.  If you don’t have either of these them you can use the sound on your device but you will need to be somewhere quiet!
  • Notetaking – have a pen and paper handy so you can take notes.
  • Please don’t plan any other remote meetings in between the two session, it can be intense being online and we’d love you to be fresh for this learning and to get the most from it.

Visit agenda

Unit One 10am – 12:00am via Zoom:
  • Creating joy at work through empowerment
  • Ownership and transparency
  • How we aim to deliver customer delight (and measure it)

Unit Two  – (Self guided activity)

  • You will be provided with background information and exercises to do and videos of our Chief Happiness Officer explaining the ethos of the company. Done in your own time

Unit Three  1:30pm – 3pm via Zoom

  • Recruitment and selection
  • Snapshots and peer review (what we do instead of appraisals)
  • Creating joy in life as well as work.